- Please submit a support ticket by clicking this link. (VERY IMPORTANT)
- Include a scanned / or Softcopy of your proof of purchase. A Lazada order confirmation is sufficient if other form of receipt cannot be produced. If you do not have any receipt, we do charge a Php200 fee for validating the serial number, and we will base the warranty period on the serial date, not the date of purchase.
- Once the RMA is approved by email (through the support ticket), send the unit to us by courier at your expense, or bring the unit to our office in Pasig for an immediate replacement. Note: Those without a valid ticket number and notice to proceed to our office will NOT be entertained. To ensure you will get a replacement, You need to have prior approval that your unit will be replaced. More instructions when we reply to your support ticket.
- We will send a replacement to you by courier once the shipping fee is paid. We accept bank deposits or Debit/Credit card online.
- When sending your unit to us, please do NOT include the modular cables, or any other accessories. Anything you send will not be returned to you.
- A replacement unit will come in a brown box, without any cables or color box. It is brand new.
- DO NOT SEND YOUR UNIT DIRECTLY WITHOUT A TICKET NUMBER AND RMA APPROVAL. THEY WILL NOT BE RETURNED TO YOU