Please open a ticket by clicking this link, it will help if you document everything, including the exact steps you performed to say that the power supply is at fault (and not any other component). This is important so we can zero in on the problem easily.
Please look for your proof of purchase (receipt, delivery receipt, sales invoice, etc) that specifies the date, the retailer whom you purchased the unit from, and the unit to be RMA'ed. Where before this was optional, now this receipt is required. For more info, please check here. You should attach a scanned or clear photo copy of the proof of purchase when submitting the ticket. This helps us validate the warranty quickly.
Once you receive further instructions from us (specifically, instructions to send us the unit), please pack the unit, and include any modular cables (if applicable) as well as the original box.
You can either ship the unit to us at your cost (prepaid) to our office in Brgy Manggahan, Pasig City, or you can drop it off at the office.
We will diagnose your unit and it will take least 24 hours to around 2 weeks, depending on our workload of RMA units and the problem of your power supply.
If we determine that the unit is defective, we will replace it free of charge. You can pick up the unit at our office.
Our office hours are Mondays to Saturdays, 9 to 5pm, with a 1 hour lunch break (12-1pm).
Alternately we can ship to you the replacement by courier for a minimal fee of Php150 for Metro Manila or Php300 (Php450 for 1000W and above) for outside Metro Manila. You can make the payment to our BDO or BPI account. The courier we use will usually take 3-6 working days to get to you. If you require faster speed, we can ship by LBC at cost.